FAQs & Customer support
Here you will find a list of potential answers to the questions you may have regarding our orders, shipping & exchange policies. Please click on the appropriate links below to learn more. If you have any additional questions, please email us at info@jadesix.com and we will get back to you between business hours Monday - Friday, 9 am - 5 pm PST.
ORDERS
- Can I cancel my order?
- I ordered the wrong size or color, what are my options?
- My order was cancelled immediately, why?
- Was I charged multiple times?
- What are the restrictions on promos, deals coupons, discounts, etc?
- I did not receive my full order, where is the rest?
- Pre-orders
- Product care instructions