I ordered the wrong size or color
Don't worry! We want you to be completely satisfied with your purchase. Here's how we can help:
Exchange for the right size/color
If your preferred size/color is in stock, we'll gladly exchange your item. Simply initiate a return by email, letting us know what item you purchased, and the size you are looking for. We will confirm by email if it is indeed in stock. From there a return label will be issued for you to send the original item back to us. Once received, we will process the new item to be shipped to you. Timing of this process varies, we will communicate with you often by email so that you are aware of the timelines.
Alternative item
If your desired size/color isn't available, you can choose another item of equal value. Browse our collection and let us know your new selection during the return process.
Full refund
If neither option works for you, we'll process a full refund to your original payment method. Your refund will be issued within 3-5 business days of receiving your return.
To get started, email our Customer Care team at info@jadesix.com with your order number.
Exchange for the right size/color
If your preferred size/color is in stock, we'll gladly exchange your item. Simply initiate a return by email, letting us know what item you purchased, and the size you are looking for. We will confirm by email if it is indeed in stock. From there a return label will be issued for you to send the original item back to us. Once received, we will process the new item to be shipped to you. Timing of this process varies, we will communicate with you often by email so that you are aware of the timelines.
Alternative item
If your desired size/color isn't available, you can choose another item of equal value. Browse our collection and let us know your new selection during the return process.
Full refund
If neither option works for you, we'll process a full refund to your original payment method. Your refund will be issued within 3-5 business days of receiving your return.
To get started, email our Customer Care team at info@jadesix.com with your order number.